FAQ
Frequently asked questions
Answers to the questions we hear most from law firms, counsel and experts. If yours is not here, ask us on the Contact page.
Working with MISH MISH Visuals
Who is MISH MISH Visuals for?
We work with businesses and professional practices only: law firms, counsel and the experts who instruct them. We are a visualisation studio in London.
What do you make?
Medical and surgical animation, accident and collision visualisation, and other visual content for legal cases. Each one is built from your materials and the findings of your experts.
How do I start?
Fill in the request form. It has five steps, and you see a price estimate from the first step. On step 2 you can upload the reports you have instead of writing the case up; AI drafts the summary and scenes from them. Nothing is saved until you confirm your email with a code we send you, and you do not need a password.
Do I have to write a description of the case?
No. Upload the reports, statements and measurements you already have, PDF or Word, scanned or not, and press “Draft with AI”: it reads them and proposes a case summary and the scenes, labelled “AI draft”. Type only what the documents do not say, and edit anything in the draft that is wrong before you submit.
What can the AI read?
PDF and Word files, including scanned PDFs of up to 20 pages, at most five scans in one draft. Photos, video and other files are stored for the studio but are not read for the draft. If a file cannot be read, the form tells you, and you can write that part in “What happened” instead.
Do you work with firms outside the UK?
Yes. Prices are shown in pounds, US dollars or euros depending on your location. Our Terms are governed by the law of England and Wales.
Timing, price and payment
How long does it take?
We send a script outline and a fixed quote within 12 hours of receiving everything we need, on working days. Once you approve both and the deposit is paid, a draft follows within 24 hours on working days. The final video follows 3 to 4 working days after you approve the draft. Weekends are not counted. In some cases an animation may take longer than our standard times. If that is the case, we will explain it in your quote.
How much does it cost?
You see a preliminary estimate as you fill in the form, and the fixed quote arrives with the script outline. The price follows six things you control: accuracy, style, scenes and viewpoints, deliverables, deadline and revisions. Prices exclude VAT, and a rush deadline adds a surcharge.
How and when do I pay?
When you approve the quote we issue an invoice for a 40% deposit, due on receipt, and production starts when it is paid. When you approve the final video we invoice the balance, payable within 14 days, and the final files are released when it is paid. Invoices are paid by bank transfer.
Can I cancel?
Yes, before the deposit is paid, and any unpaid invoice is then credited. Once production has started the deposit is not refundable. If we cancel a project, we refund what you have paid for work not done.
How many revisions are included?
Two rounds of revisions on the draft. Further rounds, and changes after delivery, are quoted as hours at our rate and done once you agree to the quote.
Accuracy and responsibility
Who is responsible for what the animation shows?
You are. You describe the case, supply the materials and measurements, and approve every draft and the final video. We make what you approve. We do not verify your materials, give legal, medical, engineering or accident-reconstruction advice, or act as an expert witness.
How accurate is the animation?
Illustrative by default, and labelled “illustrative, not to scale”. If it must match your measurements, say so and supply the record: every dimension is then taken from what you provide. Accuracy is the biggest single factor in the price.
Can I use the animation in court?
Whether an animation is admissible or suitable for any proceedings is for you and your experts to judge, and we give no warranty on that. We can keep figures neutral, with no identifying features, and your approval of the draft and the final video is what releases them.
Who owns the animation?
We own the copyright. When you have paid in full, you receive a non-exclusive, perpetual licence to use the final deliverables for the matter named in your request, on the terms of the usage licence delivered with the files. Your own materials remain yours.
Confidentiality and data
Is my case material confidential?
Yes. Every request starts with our mutual non-disclosure agreement, which you accept on the first step, before any file is shared. If you prefer your own, send it from your case in the client portal and we review it and sign it if we can agree to it. We never publish a project without your written permission.
How are my files protected?
Files are encrypted in transit and at rest and stored in a private bucket in the EU. They are reached only through short-lived links after your access is checked. Only our production staff can open case material, and every opening and download is recorded.
Do you use AI on my case?
We use AI to help you draft the first outline of your case. If you press “Draft with AI” in the request form, it reads the notes you typed, the text of any PDF or Word files, the pages of scanned PDFs and the issues you chose, and suggests a summary and scenes, labelled “AI draft”. This helps you see how the animation will work and look, and you can change all of it. The provider does not use your data to train its models and deletes it after a short abuse-monitoring period. We also use AI as an additional tool in video production, but every video is made by our motion designers. Those tools are not given your files, images or descriptions.
Can I delete my case?
You can delete a draft, or a case that is finished, at any time from your account. For a case in progress you can cancel before production starts or ask us to remove a single file. Deleted material is held in a locked store for 30 days and then erased. We keep a note that the deletion happened, and the invoices the law requires.
How do I contact you?
Use the Contact page. We reply within one working day (Monday to Friday, UK time). Questions about a case are best sent through your case’s messages in the portal.