Confidentiality

Who sees your case

Only our production staff can open case material, under a duty of confidentiality; finance staff see billing details only. Openings and every download are recorded. No other client can see or reach your case.

Non-disclosure agreements

Every request starts with our standard mutual Non-Disclosure Agreement (NDA): you accept it on the first step of the request form, before any material is shared, so it covers everything you go on to send. Prefer your own NDA? Accept ours so your draft is covered, then send yours from your case in the client portal; we review it and sign it if we can agree to it. Want one signed before you start at all? Ask for one on the Contact page (choose “A question before starting”) or at [email protected].

How it is protected

Files are encrypted and stored in a private bucket in the EU (Cloudflare R2, EU jurisdiction). They are reached only through short-lived links after your access is checked. Nothing confidential is kept in your browser, and no sign-in links are sent by email. We check every file’s type and safety on our servers before we accept it, and we accept documents and images only.

AI drafts and production

To save you typing, you can press “Draft with AI” on the request form. Only then does an AI provider read the notes you typed, the text of any PDF or Word files you added (and, for a PDF that is a scan, its pages as pictures), the disputed issues you chose and what must not be shown, and draft a case summary and scene suggestions. Nothing is sent while you type or upload. It fills only what you left empty, labels it “AI draft”, and you can change all of it. The provider works under a data processing agreement, does not use your material to train its models and retains it only for the short period its agreement with us allows for abuse monitoring, after which it is deleted. The draft is kept with your case only as the text you accepted into the form.

In production, our motion designers may use AI tools as an additional aid. Every video is made by our motion designers. These tools are not given your case material: your files, images and descriptions stay out of them.

Our portfolio

Confidential projects are never published in our portfolio or promotional material without your written permission.

Deleting your case

You can delete a draft, and a case that is finished: delivered, closed, declined or cancelled. A case in progress cannot be deleted: you can cancel it before production starts, or use “Request removal” and the studio removes a single file from it. Deleted records and files go to a locked store for 30 days and are then erased; there is no restore. We keep a note that the deletion happened, and the invoices and credit notes the law requires us to keep.

Documents

Everything we commit to is written down in these documents. The three agreements are accepted with every request; the date beside each is the version now in force, and a request records the version it accepted.

• Terms of UseAccepted with every request · 19 October 2026
• Mutual NDAAccepted with every request · 18 October 2026
• Data Processing AgreementAccepted with every request · 19 October 2026
• Privacy PolicyWith the list of companies that process data for us · 4 November 2026

Contact

Questions about confidentiality: use the Contact page, or write to [email protected].