Terms of use

About MISH MISH

MISH MISH is a visualisation studio in London specialising in medical and surgical animation, accident and collision visualisation, and other visual content for legal cases, built from the findings of your experts. We turn the information and materials supplied by clients and their experts into clear visual presentations. MISH MISH does not provide legal, medical, engineering or accident-reconstruction advice.

Use of the website

You may use this website for legitimate purposes related to learning about our services, viewing our work, contacting us or submitting a potential project. You must not use the website for unlawful purposes, attempt to interfere with its security or functionality, upload malicious files, submit content you do not have permission to share, or copy website content without permission.

Case submissions

When you submit a case you may provide documents, images, videos, medical records, accident reports and other materials. You confirm that you have the right, and every consent you need, to share these materials with us and to have them used for your project. You confirm that sharing them breaks no duty of confidence, court order, privilege or data-protection law, and that the information is accurate to the best of your knowledge.

You will cover us against the claims, losses and costs that arise from a breach of this confirmation, or from our use of the materials in accordance with your instructions.

Submission does not by itself create a client relationship. We may decline a project at any point before its quote is approved.

What we produce

Our visualisations are made from the information you and your experts give us. You are responsible for the description of the case, for the accuracy of the materials and for reviewing and approving each draft and the final video. We produce what you approve.

MISH MISH does not determine medical causation, diagnosis, liability, fault, vehicle speed or legal conclusions. We do not verify the materials you supply, and we do not act as an expert witness.

Every video is made by our motion designers, who may use AI tools as an additional aid. Those tools are not given your files, images or descriptions.

Accuracy and client approval

Your approval of a draft, and of the final video, is final. Changes asked for after an approval are new work, quoted and invoiced as set out below.

We give no warranty that an animation is accurate, complete, admissible or suitable for any proceedings. Whether it is, and how it is used, is for you and your experts to judge. Nothing we produce or say is legal, medical, engineering or accident-reconstruction advice.

Confidentiality

Every request is covered by the mutual Non-Disclosure Agreement and the Data Processing Agreement you accept on the first step of the request form. We use your materials only for your project, and we never publish a project in our portfolio or promotional material without your written permission.

If you prefer your own NDA, send it from your case in the client portal. We review it and sign it if we can agree to it.

Intellectual property

All website content, including text, graphics, branding, images, animations and design, is owned by MISH MISH or used with permission. You may not reproduce, distribute or commercially use it without our prior written permission.

The materials you give us remain yours. You grant us a licence to use them for your project.

MISH MISH owns the copyright and all other rights in the scripts, storyboards, animations, models, working files and deliverables we make. When you have paid in full for a project, you receive a non-exclusive, perpetual licence to use its final deliverables for the matter named in your request, on the terms of the usage licence delivered with the final files. Working files are not supplied unless the quote says so.

Quotes, payments and project terms

Prices shown or discussed on the website are not binding until confirmed in a quote. A contract for a project is formed when you approve its quote in the client portal. The quote stands for the period stated on it. Prices exclude VAT unless the quote says otherwise.

On approval we issue an invoice for a 40% deposit, due on receipt. Production starts when it is paid. When you approve the final video we invoice the balance, payable within 14 days, and the files are released when it is paid. Invoices are paid by bank transfer. If an invoice is overdue we may charge interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, and we may pause work on your projects until it is paid.

Two revision rounds on the draft are included. Further rounds, and changes asked for after delivery, are quoted as hours at our rate, done once you agree to the quote and invoiced separately.

Dates in a quote are estimates. They depend on timely feedback and payment and are not guaranteed.

You may cancel a project before the deposit is paid; any unpaid invoice is then credited. Once production has started the deposit is not refundable. If we cancel a project, we refund what you have paid for work not done.

Third-party content

The website may contain links to external platforms such as YouTube, Instagram, LinkedIn or Vimeo. MISH MISH is not responsible for the content, availability, security or privacy practices of third-party sites.

Liability

Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit or exclude.

To the extent the law allows, MISH MISH is not liable for loss of profit, business, contracts or opportunity; for the loss of a claim, a defence or a settlement; for the costs of proceedings, including adverse costs orders; or for any indirect or consequential loss, however it arises.

To the extent the law allows, we are not liable for loss arising from the materials, instructions or approvals you give us, or from the use of an animation in any proceedings.

Our total liability for a project, whether in contract, tort or otherwise, is limited to the fees you have paid for that project. Our total liability arising from the website itself is limited to £100.

The website is provided as it is. We do not promise that it will be uninterrupted or free of errors.

Changes to these terms

We may update these Terms from time to time. The latest version is published on this page with the date it took effect, and your use of the website is governed by the version published at the time. A project is governed by the version of the Terms you accepted with its request; a new version applies to a request only when you accept it.

General

These Terms, the mutual NDA, the Data Processing Agreement, the approved quote and the usage licence are the whole agreement between us for a project, and replace anything said or written before. Only you and MISH MISH may enforce them; the Contracts (Rights of Third Parties) Act 1999 does not apply.

Neither side is liable for a delay or failure caused by something outside its reasonable control, such as illness, the failure of a supplier or a network, or an act of government, provided it tells the other side promptly and does what it reasonably can to limit the effect. This does not excuse a payment that is due.

Governing law

These Terms are governed by the law of England and Wales. The courts of England and Wales have exclusive jurisdiction over any dispute relating to them.

Contact

If you have questions regarding these Terms of Use, please use the Contact page or contact: MISH MISH, London, United Kingdom. Email: [email protected]